AI Agent Overview / Problem Definition
Upsonic helps employees identify the internal policies, procedures, authorization rules, and regulatory requirements that apply to a specific transaction or operational task.
The Agent understands what the employee is trying to do, retrieves the relevant and current rules from approved institutional sources, and converts them into clear, actionable guidance.
Instead of searching across long procedure documents, intranet pages, emails, and policy updates, employees receive a step-by-step explanation of what is required, which approvals are needed, and which documents must be completed before proceeding.
Capabilities
Policy & Procedure Retrieval:
Finds the relevant internal policies, procedures, authorization matrices, regulatory requirements, and operational instructions for a specific transaction.
Context-Aware Guidance:
Understands the details of the employee’s request and identifies which rules apply based on factors such as transaction type, amount, customer type, product, or organizational role.
Compliance & Approval Check:
Checks whether the planned action satisfies applicable requirements and identifies missing approvals, documents, or procedural steps.
Actionable Workflow Guidance:
Transforms policy language into clear operational instructions that explain what the employee needs to do next.
Source-Linked Answers:
Connects every material instruction to the relevant policy, procedure, regulation, or clause.
Case Study
Traditional Workflow
Employees may search long procedure documents, intranet pages, email announcements, authorization matrices, and regulatory updates to determine which policies apply before completing a transaction.
Because information is distributed across multiple sources, employees frequently contact compliance, legal, operations, or internal control teams for confirmation, with the added risk of using outdated guidance.
Workflow with Upsonic AI
Transaction: Corporate payment
Amount: TRY 7,500,000
Customer Type: Corporate
Payment Type: International transfer
Employee Role: Relationship Manager
The Agent identifies the Corporate Payment Processing Procedure, the authorization rule requiring Level 2 approval above TRY 5M, required signed payment instruction and supporting invoice, and relevant compliance requirements.
Required Steps:
- Verify that the payment instruction has been signed by authorized company representatives.
- Upload the supporting invoice.
- Obtain Level 2 transaction approval.
- Complete the required compliance control.
- Proceed with payment processing after all required approvals are completed.
Missing Requirement: Level 2 approval
Transaction Amount: TRY 7,500,000
Applicable Limit: TRY 5,000,000
Status: ACTION REQUIRED
Guidance: Level 2 approval is required
Source: Corporate Payment Processing Procedure
Reference: Section 4.3 – Authorization Limits
Impact
Upsonic reduces the time employees spend searching for internal rules and repeatedly asking control teams for procedural guidance.
Institutions can reduce dependency on manual policy interpretation, improve consistency across teams, and maintain a traceable link between operational decisions and the rules supporting them.